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If you need assistance with logging into MyChart, please contact Duke Customer Service at 919-620-4555 or 800-782-6945 between 8:00am-5:00pm ET Monday, Tuesday, Wednesday and Friday or 8:00am-4:00pm ET Thursday.

Duke MyChart Frequently Asked Questions

Sign-up Questions: What is Duke MyChart?; Is there a fee to use Duke MyChart?; What do I need to use MyChart?; How is MyChart secure?; How do I sign up?; Can you send me a new activation code if I have lost it, let it expire, or did not receive it?; My activation code does not work. What should I do?

After You Have Created Your Account: I forgot my password. What should I do?; Where can I update my personal information (e.g., home address, e-mail, or change my password)?

On My Way: What is On My Way?; What are the benefits?; How does it work?; Do I have to be a Duke patient?; Do I need to have Duke MyChart to use On My Way?; What information do I have to provide?; Is it secure?; Is this a scheduled appointment at a Duke Urgent Care clinic?; What if I want to cancel my arrival time?; Can I save a spot more than one person?; Can I save a spot in line for tomorrow?; How will I know if my spot is saved?; Do I have to use On My Way to be seen at Duke Urgent Care clinic?; Do I still have to check in?; Can I use e check in?; If I use On My Way, will I still have to wait once I arrive?; What if I’m late to my arrival time?

Your Medical Record: When can I see my test results in Duke MyChart?; Why are certain test results not shared electronically via Duke MyChart?; Where can I update my personal information?

Visit Notes: What are visit notes?; How do I find my provider's visit notes?; Which visits are included?; Which visits are not included?; What should I do if I have a question about a note?

Messaging your Duke Health Care Team: How do I send a message to my provider?; If I send a message to my doctor or nurse, when can I expect a reply?; Can I add an attachment to a message?

MyChart for My Family: May I view another individual's (such as a family member's) information in Duke MyChart?; May I ask questions for a family member from my Duke MyChart account?; Can my spouse and I share one Duke MyChart account?; How do I terminate proxy access?; Can my teen (between the ages of 12-17) have access to MyChart?; I now have an active MyChart Proxy account for my teen, and I have completed the required forms. How will my teen receive the activation code?; Would you like to share your Duke MyChart with another Duke patient?; Billing questions regarding Proxy accounts?

Scheduling Appointments: What appointments can I schedule in Duke MyChart?; What is the difference between scheduling an appointment and requesting one?; Why do I not see my provider listed as a scheduling option?; Offers of earlier appointments

Technical Questions: How is Duke MyChart secure?; I didn't receive my two-step verification code. What should I do?; I was logged out of Duke MyChart. What happened?; What do I need to use Duke MyChart?

Billing Questions: How can I switch to paperless billing?; Why does my MyChart balance differ from my paper statement?; I made a payment on the date of service. Why am I receiving a bill?; I do not have my statement. Where do I send my payment?; How do I obtain an itemized statement?; I do not recognize the name of the physician on my statement.; How do I print out a payment summary for this year? Or last year?; Why can't I see my older invoices?; How can I add, remove, or edit my insurance information in My Chart?; Can I have my payments automatically drafted from my account?; My credit card declined but my bank shows it has processed.; I cannot afford to pay the balance in full. How can I set up a payment plan?; I am experiencing a financial hardship. Do you have financial assistance?; Why is my account in collections?

MyChart Research Messages: I received an email that I have a MyChart Research Message waiting for me but I can’t find it.; Why did I get a MyChart Research Message?; How did the researcher get permission to contact me?; Do the researchers look at my medical record or know my name?; What happens if I ignore or delete this message?; What if I think I shouldn’t have received a specific MyChart Research Message because I don’t think I meet the qualifications the researcher is looking for?; Who should I contact if I have more questions about MyChart Research Messages?

My Duke Health Questions: What is My Duke Health?; What is the difference between My Duke Health and Duke MyChart?; I currently access Duke MyChart through the MyChart app. Can I still use this application on my phone?; If I use My Duke Health, can I still have multiple MyChart accounts linked together or access family member accounts through proxy?

Accessing My Duke Health and your Duke MyChart on your mobile device: Accessing My Duke Health and your Duke MyChart on your mobile device; Can I still use the MyChart application on my mobile device?

What is Duke MyChart?

Duke MyChart offers personalized and secure online access to portions of your medical records. It is an online tool that enables you to manage and receive information about your health. With Duke MyChart, you can:

MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

Schedule and cancel medical appointments
Communicate electronically and securely with your medical care team
View your health summary
View test results
Complete clinical questionnaires
Read your providers' notes from your office visits
Request prescription renewals
Access trusted health information resources
Manage a loved one's account
Pay your bill online

For more information about MyChart, check out https://www.mychart.com/features.